Frequently Asked Questions (FAQs)

For Computer, Laptop, Mobile Phone, Tablet & Accessories Sales

General Questions

1. What products do you sell?

We sell a wide range of technology products, including:

• Desktop computers
• Laptops and workstations
• Gaming computers and laptops
• MacBooks and other premium computers
• Mobile phones and smartphones
• Tablets and iPads
• Monitors and displays
• Printers and scanners
• Keyboards, mice and other peripherals
• Chargers, cables and power adapters
• Headphones, speakers and other audio accessories
• Storage devices, memory cards and external drives
• Networking equipment
• Computer accessories and other technology products

Product availability depends on current stock.

2. Do you sell genuine products?

• Yes. We are committed to supplying genuine products from reputable manufacturers, distributors, and authorised supply channels.
• Customers should retain their invoice or receipt as proof of purchase and for warranty or after-sales support.

3. Are your products brand new?

• Unless specifically stated otherwise, products advertised as new are brand-new products. Where we sell refurbished, open-box, used, or pre-owned products, the condition will be clearly communicated before purchase.

4. Which brands do you sell?

• Our product range may include brands such as Dell, HP, Lenovo, ASUS, Acer, Apple, Samsung, Xiaomi, Microsoft, Huawei, Logitech, Kingston, SanDisk, JBL and other recognised technology brands.
• Available brands and models vary according to current inventory.

Ordering & Purchasing

5. How can I place an order?

You can place an order through our available sales channels, including:

• Our physical store;
• Website or online store;
• Phone;
• WhatsApp or other approved messaging channels;
• Email; or
• An authorised sales representative.

Your order is confirmed once the required product and payment details have been verified.

6. Can I request a quotation before buying?

• Yes. We can provide quotations for individual, corporate, institutional, and bulk purchases.
• For corporate or project orders, quotations may include product specifications, quantities, pricing, delivery arrangements, warranty information, and applicable taxes or charges.

7. Do you offer bulk or corporate sales?

• Yes. We support bulk and corporate purchases, subject to product availability.
• Businesses, schools, government organisations, professional firms, and other institutions can contact our sales team for customised quotations and procurement requirements.

8. Can I reserve a product?

• Product reservations may be available depending on the item and stock level.
• A reservation may require a deposit or full payment and may be subject to a specified holding period.

9. Do you swap?

No, we currently do not offer product swaps or trade-ins. All purchases are final, subject to our Refund and Returns Policy and applicable warranty terms. However, if you receive a defective, damaged, or incorrect product, please contact us so we can assist you with the appropriate return, repair, replacement, or refund process.

10. What payment methods do you accept?

Available payment methods may include:

• Bank transfer;
• POS;
• Other payment methods authorised by the Company.

Payment must be successfully verified before an order is released for delivery or collection.

Product Selection

11. Can you help me choose the right laptop or computer?

Absolutely.

Our sales team can recommend a system based on your:

• Budget;
• Intended use;
• Processor requirements;
• RAM requirements;
• Storage requirements;
• Graphics requirements;
• Display requirements;
• Portability needs; and
• Software or professional applications.

12. Which laptop is best for business use?

• The best laptop depends on your specific business requirements.
• For general office work, productivity, communication, and web applications, a business-class laptop with an efficient processor, sufficient RAM, SSD storage, and good battery life is usually appropriate.
• For demanding professional applications such as CAD, BIM, 3D modelling, rendering, video editing, engineering, and architectural workflows, a mobile workstation or high-performance laptop may be more suitable.
• 13. Which computer is suitable for architects and designers?

Architectural and design professionals often require higher-performance systems with:

• Powerful multi-core processors;
• Dedicated graphics;
• 16GB–64GB or more RAM depending on workload;
• Fast NVMe SSD storage;
• High-quality displays; and
• Good thermal performance.

We can recommend suitable systems based on applications such as AutoCAD, Revit, SketchUp, Lumion, Enscape, Archicad, 3ds Max and other professional software.

14. How much RAM do I need?

• The required RAM depends on your workload.

As a general guide:

• 8GB: Basic everyday computing
• 16GB: Recommended for most business and productivity users
• 32GB: Suitable for demanding professional applications
• 64GB or more: Suitable for advanced BIM, 3D rendering, simulation, engineering, and other intensive workloads

We can recommend an appropriate configuration based on your specific applications.

15. Should I choose an SSD or HDD?

• For most modern computers, an SSD is recommended because it provides faster boot times, application loading, and overall system responsiveness.
• HDDs may still be useful for economical high-capacity storage and backups.

16. Do you sell custom-configured computers?

• Where supported, we can provide customised configurations based on your requirements and budget.
• Custom configurations may include upgrades to RAM, storage, graphics, operating system, monitors, and other components.

Mobile Phones & Tablets

17. Do you sell unlocked phones?

• Where applicable, we sell unlocked or network-compatible devices. Customers should confirm network compatibility before purchase.

18. How can I confirm that a phone is genuine?

• Customers should purchase from reputable sellers and retain their invoice or receipt.
• Depending on the device, authenticity and warranty status may also be verified using the manufacturer's serial number or IMEI verification system.

19. What is an IMEI number?

• An IMEI (International Mobile Equipment Identity) is a unique identifier associated with a mobile device.
• We may record the IMEI of phones sold for inventory, warranty, customer-service, and security purposes.

20. Do phones come with chargers?

• This depends on the manufacturer and model.
• Some modern phones are sold without a power adapter and may include only a charging cable or other specified accessories. The exact contents of the package should be confirmed before purchase.

21. Do you sell phone accessories?

Yes. Depending on availability, we sell:

• Phone cases;
• Screen protectors;
• Chargers;
• USB cables;
• Power banks;
• Wireless chargers;
• Earphones and headphones;
• Car chargers;
• Adapters; and
• Other mobile accessories.

Delivery

22. Do you offer delivery?

• Yes, delivery may be available depending on the customer's location and the product purchased.
• Delivery charges and estimated delivery times will be communicated before or during order confirmation.

23. How long does delivery take?

Delivery time depends on:

• Customer location;
• Product availability;
• Order confirmation time;
• Delivery method; and
• Courier or logistics conditions.

An estimated delivery timeframe will be provided where possible.

24. Can I collect my order from your store?

• Where store collection is available, customers may collect confirmed orders during our business hours.
• Customers may be required to present valid identification, payment confirmation, or order details before collection.

25. What should I do if my package arrives damaged?

• Please inspect the package and product upon delivery where possible.
• If you notice visible damage, contact us promptly and provide photographs or videos of the packaging and product.
• We will investigate the issue in accordance with our Refund and Returns Policy.

Warranty & After-Sales Support

26. Do your products come with a warranty?

• Warranty coverage depends on the product and manufacturer.
• Products may have a manufacturer's warranty, distributor warranty, or company warranty.
• The applicable warranty period should be confirmed at the time of purchase.

27. What does the warranty cover?

Warranty coverage generally applies to qualifying manufacturing defects or faults occurring under normal use.

Warranty exclusions may include:

• Accidental damage;
• Liquid damage;
• Physical damage;
• Power surge or electrical damage;
• Unauthorised repairs;
• Tampering or modification;
• Misuse;
• Negligence; and
• Normal wear and tear.

The manufacturer's specific warranty terms will apply where applicable.

28. What do I need to make a warranty claim?

Customers should normally provide:

• Proof of purchase;
• Invoice or receipt;
• Product serial number or IMEI;
• Description of the problem; and
• The product and relevant accessories where required.

29. Can I return a faulty product?

• Yes, qualifying faulty products may be eligible for inspection, repair, replacement, or refund in accordance with our Refund and Returns Policy, warranty terms, and applicable law.

30. Can I return a product if I change my mind?

• Change-of-mind returns are subject to our Refund and Returns Policy and applicable consumer-protection requirements.
• Some products, including activated software, personalised products, opened consumables, or products showing signs of use or damage, may have restrictions.

31. How long does a refund take?

• Once a return has been received, inspected, and approved, refunds are normally processed within 5–10 business days, depending on the payment method and applicable banking or payment-provider processing times.

Software & Setup

32. Do you install software?

• Where offered, we may provide operating-system installation, software installation, device configuration, data transfer, and other technical services. Some services may attract additional charges.

33. Does the computer come with Microsoft Office?

• This depends on the specific product and package purchased.
• Customers should confirm whether Microsoft Office or another productivity suite is included before completing their purchase.

34. Can you transfer my files from my old computer or phone?

• Where available, we can provide data-transfer services.
• Customers should maintain a separate backup of important information before any transfer, repair, upgrade, or configuration service.

35. Can you upgrade my laptop or computer?

• Depending on the model, certain components such as RAM and storage may be upgradeable.
• Not all modern laptops permit component upgrades, so compatibility should be confirmed before purchasing upgrade components or services.

Pricing & Promotions

36. Do your prices change?

• Prices may change due to exchange rates, supplier pricing, stock availability, taxes, promotions, and market conditions.
• The final price will be confirmed before payment.

37. Do you offer discounts?

Discounts may be available for:

• Bulk purchases;
• Corporate customers;
• Educational institutions;
• Project purchases; and
• Selected promotional campaigns.

Discounts are subject to approval and product availability.

38. Can I combine different promotions?

• Unless specifically stated, promotions and discounts cannot necessarily be combined.
• The terms of each promotional offer will apply.

Returns & Customer Protection

39. What is your return period?

Our standard return period is 7 calendar days for qualifying returns, subject to the specific conditions in our Refund and Returns Policy and applicable law.

40. What condition must a returned product be in?

Where applicable, products should be returned with:

• Original packaging;
• Accessories;
• Manuals and documentation;
• Proof of purchase; and
• Original identifying labels or serial numbers.

The product should not have been damaged, modified, or repaired without authorisation.

41. What happens if the product I ordered is out of stock?

If an ordered product becomes unavailable, we may offer:

• A comparable alternative;
• An upgraded alternative subject to any applicable price difference;
• A new estimated availability date; or
• A refund where appropriate.

Security & Customer Information

42. Why do you collect my information?

• Customer information may be required to process orders, issue invoices, arrange delivery, provide warranty support, prevent fraud, and provide after-sales service. We handle customer information in accordance with applicable privacy and data-protection requirements.

43. What happens to my personal data when I return a phone or computer?

• Customers should back up their data and remove personal accounts, passwords, SIM cards, memory cards, and device locks before returning a device.
• We are not responsible for loss of personal information or files left on a device during repair, return, or replacement.

Contact & Support

44. How can I contact customer service?

You can contact us through:

• Company: Mckins Technology Limited
• Phone: +234 803 412 6803, +234 703 884 6023
• WhatsApp: +234 803 412 6803, +234 703 884 6023
• Email: info@mckinstech.com
• Website: www.mckinstech.com
• Store Address: 3A, Shomoye Osundairo Street, Off Ola Ayeni Street, Computer Village, Ikeja, Lagos.
• Business Hours: 9am – 6pm (Mondays – Fridays), 10am – 4pm (Saturdays)

45. Where can I find your Refund and Returns Policy?

• Our Refund and Returns Policy is available through Website or Store.
• Customers should review the policy before making a purchase.

46. Where can I find your Terms and Conditions?

• Our complete Terms and Conditions are available through Website or Store.
• By placing an order or purchasing from us, customers are subject to the applicable Terms and Conditions and other relevant policies.

Still Have Questions?

Our sales and customer-service team is available to help you choose the right computer, laptop, phone, accessory, or technology solution for your needs.

Mckins Technology Limited — Genuine Products. Professional Advice. Reliable After Sales Support.